Remove friction and meet your customers at the channels that work best for them. Salesforce for Customer Service provides a single platform for team to offer cross-channel support. Whether that’s over the phone, by SMS, WhatsApp, social media, or email; you can deliver one-to-one interactions without the need for multiple teams and systems.
With intelligent AI chat-bots, and easy to navigate self-service portals, provide customers with speedy first-time resolutions, without wait times. Allow your Customer Service teams to provide quicker resolutions to fewer inbound cases. Plus with powerful built-in AI, common service bottlenecks can be identified and resolved with ease.
"Very helpful and professional. Really seamless solution and they helped us massively. Went above and beyond expectations and will definitely be using them again on further projects."
- George Thompson, Project Manager, Portafina Pensions
With process automation and workflow management, ensure customers are provided with a consistently high level of service. Reduce escalations through consistent implementation of business policies, and hold greater governance over exceptions and one-off gestures.
Learn how JT introduced Salesforce to enhance their customer care capabilities.
Contact Comnexa’s Team of specialists today to discover how your Customer Service team can deliver even greater results.
We'll call you back using your details on the form below, or, call us today on 020 3370 2843 (UK) or 01534 629998 (Channel Islands).
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