Customer service that builds trust.

Support Across Channels.

Remove friction and meet your customers at the channels that work best for them. Salesforce for Customer Service provides a single platform for team to offer cross-channel support. Whether that’s over the phone, by SMS, WhatsApp, social media, or email; you can deliver one-to-one interactions without the need for multiple teams and systems.

Resolve Faster.

With intelligent AI chat-bots, and easy to navigate self-service portals, provide customers with speedy first-time resolutions, without wait times. Allow your Customer Service teams to provide quicker resolutions to fewer inbound cases. Plus with powerful built-in AI, common service bottlenecks can be identified and resolved with ease.

"Very helpful and professional. Really seamless solution and they helped us massively. Went above and beyond expectations and will definitely be using them again on further projects."

- George Thompson, Project Manager, Portafina Pensions

Consistently Deliver.

With process automation and workflow management, ensure customers are provided with a consistently high level of service. Reduce escalations through consistent implementation of business policies, and hold greater governance over exceptions and one-off gestures.

Learn how JT introduced Salesforce to enhance their customer care capabilities.

Let’s Work Together.

Contact Comnexa’s Team of specialists today to discover how your Customer Service team can deliver even greater results.

We'll call you back using your details on the form below, or, call us today on 020 3370 2843 (UK) or 01534 629998 (Channel Islands).

Products We Support.


Customer Service

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Our Solutions

Solutions

Financial Services

Transform and scale your Business Development & Client Services proposition. With Salesforce Financial Services Cloud implemented by Comnexa, you can supercharge every corner of your advisory business. From smaller implementation projects, through to complex third-party integrations, Comnexa come offering a wealth of expertise.

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Legal Services

Focus on the matter in hand, and reduce your firms time spent on non-billable activities. Comnexa’s Legal Case Management implementation with Salesforce can boost your firms productivity and profitability. Whether your goal is to better manage your Business Development activity, or manage your matters and cases, Comnexa can implement a cost-effective solution that works for your firm.

LEARN ABOUT SOLUTIONS FOR LEGAL SERVICES >
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CRM

Discover key client insights in an instant. Salesforce Sales Cloud allows your teams to work more efficiently and collaboratively. Providing a unified view of your sales pipeline and your customers, as well as encouraging teams to successfully take opportunities over the line.

LEARN ABOUT SALESFORCE SALES CLOUD >
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Analytics

Gather transformative insights in minutes, not days. Comnexa’s implementation of Salesforce Einstein and Tableu CRM can help your business answer vital questions critical for success. With AI-power at its core, Salesforce can become a new trusted advisor for your business.

LEARN ABOUT SALESFORCE EINSTEIN >

Marketing

Attribute true RoI to your marketing activity with Salesforce Marketing Cloud. Move beyond last-activity attribution and understand how your entire channel mix is performing. Whether you’re sponsoring conferences or running online activity, Salesforce can capture and track performance.

LEARN ABOUT SALESFORCE MARKETING CLOUD >

Portals

Create useful and intuitive platforms for your customers and your partners, neatly and effortlessly integrated with Salesforce. Allow your customers to upload KYC documentation, or enable partners to easily refer new business without friction.

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Service

Meet your customers on the right platforms, without the need for complicated processes and systems. Easily manage your entire Customer Service process with Salesforce Service Cloud. Provide quick resolutions with self-serve portals, and offer timely resolutions across multiple channels.

LEARN ABOUT SALESFORCE SERVICE CLOUD >

Customer Experience

Deliver the very best customer experience, and leverage your businesses best assets. Measure a range of customer experience metrics, and turn this into meaningful, actionable insight. You’ll be a promoter of Salesforce Feedback Management in no time.

LEARN ABOUT SALESFORCE FEEDBACK MANAGEMENT >

Commerce

Drive even more sales, to consumers, businesses, or government. With Salesforce Commerce Cloud, you can unify and manage every aspect of your commerce business in one application. From stock management and order processing, through to after-sales care.

LEARN ABOUT SALESFORCE COMMERCE CLOUD >
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Nonprofit

Nonprofits and charities are busy changing the world, and we’re here to support their mission. Enhance your donor relationships and manage your charities most vital assets with Salesforce Nonprofit Cloud. Plus with your first 10 licence free of charge, you’ll be up and running in no time.

LEARN ABOUT SALESFORCE.ORG NONPROFIT CLOUD >