Understand exactly what’s driving your business. With Salesforce Feedback Management, you can identify and respond to exactly what’s driving your customer experience. Comnexa can work with you to develop a Customer Experience strategy to leverage the very best aspects of your customer journeys, and iron out the problematic elements.
With straight-forward integration across Salesforce Service Cloud, Sales Cloud, GetFeedback, and many other third-party applications, you can automatically and consistently collect feedback at key moments of your customer journeys.
Perfectly timed feedback whether a customer makes a phone call, interacts with an online portal, or receives a resolution to a problem. Salesforce takes the hassle and time burden out of feedback collection.
Make sense of your Customer Experience data. Combine Salesforce Feedback Management with the power of Salesforce Einstein AI to gain even more actionable insight from Customer Satisfaction Scores (CSat), Net Promoter Scores (NPS), and Customer Engagement Scores (CES). Discover actions or events which drive, or reduce, customer experience.
Learn how JT introduced Salesforce to enhance their digital customer experience.
Contact Comnexa’s Team of specialists today to discover how you can enhance your customer experience through easy-to-access, actionable insight.
We'll call you back using your details on the form below, or, call us today on 020 3370 2843 (UK) or 01534 629998 (Channel Islands).
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